TERMS & CONDITIONS

 These Terms and Conditions govern your use of the website (the “Site”) and your relationship with ADEGA ALGARVIA (trading name) and TATIANA ABRANTES - ARTE UNIPESSOAL, LDA (the "Company", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the Site. For any questions regarding these Terms and Conditions, please contact us at info@adegaalgarvia.com. Use of the Site is provided to you for your personal use.

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By using the Site, you agree to be bound by these Terms and Conditions, which include the consumer terms of sale.

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1. Intellectual Property 

The content of the Site is protected by copyright, trademarks, database rights, and other intellectual property rights. You may retrieve and display content on a computer screen, store such content on a disk (but not on a server or connected storage device), or print one copy for personal, non-commercial use, provided all copyright and proprietary notices remain intact. Commercial reproduction, modification, or distribution of any content on the Site is prohibited without prior written consent from the Company.

2. Age Restrictions 

​By using the Site, you confirm that you are over the legal drinking age in your country. 

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3. Consumer Complaints and Livro de Reclamações (Complaints Book) 

As part of our commitment to excellent customer service, ADEGA ALGARVIA offers access to the Livro de Reclamações (Complaints Book), a tool for consumers in Portugal to formally register complaints about goods or services. This is an important consumer protection mechanism that helps hold businesses accountable.

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Purpose and Availability: 

The Complaints Book is available in both physical and electronic formats, and it is mandatory for businesses like ours to offer it to consumers. If you have any complaints regarding our products or services, you can use the Complaints Book to register your grievance.

Physical Book: 

- Available on-site at ADEGA ALGARVIA. 

- Simply ask for the book, fill out the form clearly, and keep the blue copy for your records.

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Electronic Book:

- Accessible online through the official Livro de Reclamações website (https://www.livroreclamacoes.pt/Inicio/) or mobile app. 

- Fill out the form with your details and complaint description. You can also attach supporting documents or images.

Process and Obligations: 

Once a complaint is registered, we are legally required to respond within 15 working days. If necessary, the complaint will be forwarded to the relevant regulatory authority for further investigation.

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4. Alternative Dispute Resolution (ADR) 

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In accordance with Law No. 144/2015, ADEGA ALGARVIA and TATIANA ABRANTES - ARTE UNIPESSOAL, LDA recognize the importance of offering consumers a pathway to resolve disputes outside of the court system. Consumers have the option to submit disputes to an Alternative Dispute Resolution (ADR) process. This law transposes Directive 2013/11/EU of the European Parliament and of the Council into Portuguese law and provides mechanisms for a quicker and more efficient resolution of consumer disputes.

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What is ADR? 

ADR refers to methods such as mediation, conciliation, and arbitration, which aim to settle disputes outside of the traditional court system. The process begins with mediation or conciliation, and if an agreement is not reached, the dispute can proceed to arbitration.

Available ADR Organizations: 

ADR organizations are independent entities that specialize in helping both consumers and businesses find amicable solutions. These organisations are authorized to mediate, conciliate, and arbitrate disputes and are registered with the Directorate-General for Consumer Affairs. There are several centres in Portugal, including regional centres in Lisbon, Porto, Coimbra, Guimarães, Braga/Vianna do Castelo, the Algarve, Madeira, and the national centre, CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo.

How to Use ADR: 

If you wish to resolve a dispute through ADR, you are free to choose one of the registered centres. The centre with jurisdiction will generally be determined by the location where the contract for goods or services was concluded.

Our Commitment to ADR: 

As a business providing goods and services, ADEGA ALGARVIA is committed to informing customers about available ADR organisations. This information is provided through our website and in our terms of sale. We encourage you to contact us should you wish to explore this option before taking legal action.

Obligation to Inform: 

ADEGA ALGARVIA is legally required to inform consumers about the possibility of ADR, in line with Law No. 144/2015. Failure to provide this information could result in fines imposed by the Food and Economic Safety Authority (ASAE) or sectoral regulators.

For further information about ADR options, you can reach us at info@adegaalgarvia.com.

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5. Use of the Site 

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You agree not to use the Site for any purpose that interferes with others' use or enjoyment of the Site or for illegal activities. Any infringement of copyright or other intellectual property rights is prohibited.

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6. Refund and Returns Policy 

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All sales are final. No refunds, exchanges, or returns will be accepted under any circumstances except in situations where they are defective or otherwise not in conformity with your order. 

7. Data Protection 

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We respect your privacy and will protect the details of your orders and payments. We do not store sensitive payment information and take all necessary precautions to keep your personal data secure. For full details, please read our Privacy Policy.

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8. Applicable Law 

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These Terms and Conditions and the sale of goods will be governed by Portuguese law, and any disputes will be subject to the jurisdiction of the Portuguese courts.

9. Terms of Sale

These Terms of Sale apply to all orders placed with ADEGA ALGARVIA, whether via our website form, email, phone, or in-person.

Please note: We do not have an online shopping cart. All orders must be placed manually via our form, email, phone, or in person.

a) Order Process

• Orders may be placed by completing the online form, contacting us by email or phone, or visiting the store.
  
  

• We will confirm product availability, total cost (including applicable delivery charges), and payment instructions.
  
  

• An order is only considered confirmed once full payment is received.
  
  

b) Payment

• Full payment is required in advance to confirm and process your order.
  
  

• We accept:
  
  

  • Bank transfers (details provided after order confirmation)
    
    

  • Cash or card (payment has to be in-store)
    
    

No order will be fulfilled, reserved, or delivered until full payment is received.

c) Delivery and Collection

Delivery options and associated fees will be communicated at the time of order.

We offer:

• • Delivery (subject to availability)
    
    

  • In-store pickup during business hours
    
    

We aim to dispatch orders promptly, but delivery times may vary depending on location and availability.

d) Returns and Exchanges

All sales are final. We do not accept returns, refunds, or exchanges, except in cases of:

• Incorrect  Items
  
  

• Damaged or defective goods (must be reported within 48 hours)
  
  

Please inspect your order upon receipt and contact us immediately if there is a problem.

e) Product Availability

All products, including wine vintages and artworks, are offered subject to availability. In rare cases where an item becomes unavailable after you place an order, we will contact you to offer an alternative or refund. 

f) Alcohol Sales and Age Restrictions

Alcohol may only be sold and delivered to persons of legal drinking age in their country. By placing an order, you confirm you meet this requirement. We reserve the right to request proof of age and to refuse service where this cannot be verified.

10. Contact​

For any further questions, complaints, or queries, please contact us at info@adegaalgarvia.com.